FAQ
Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
Q. HOW SECURE IS MY ONLINE ORDER?
When you shop online with your credit card, all your information is entered on a secure SSL webpage. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
Q. HOW CAN I MODIFY OR CANCEL MY ORDER?
We reserve the right, at any time after receiving an order, to accept or refuse the order, or any part thereof, at our sole discretion, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original payment method.
Any cancellation made after an order has been placed will be subject to a $0.5 cancellation fee, regardless of the time the order was placed (even if it's just one second later), because the merchant processor/credit card charges us a fee for cancellations.
Please note that any order that has already been packed or shipped cannot be cancelled.
Q. WHEN WILL MY ORDER ARRIVE?
The delivery time depends on the shipping option you selected. Once your order has shipped, we will email you your tracking information the following day, as tracking information is usually available 24 hours after shipment. We are not responsible for delays caused by your country's customs service.
Q. CAN I USE MULTIPLE DISCOUNT CODES IN A SINGLE ORDER?
Promotional and discount codes cannot be used in conjunction with other promotions and discounts unless otherwise stated.
Q. DO I NEED AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. However, there are some advantages if you have an account with us:
Fast payment process
Easily check your order status and order history
Receive updates detailing our new releases and special promotions
Express delivery worldwide
Global delivery with secure, tracked shipping. Free shipping for orders over €60 in Europe.
Buy now, pay later
Klarna Pay Later offers flexibility with 30-day payment option. Try leggings before deciding to keep.
14 day returns
Return within 14 days if unsatisfied with your order.